The arrival of 5G offers significant benefits to consumers and businesses. In each domain, aggregating and analyzing the huge influxes of data in real-time in order to ensure the highest levels of service will become essential; current technologies simply will not be able to cope, nor create insight of the required standard. AI is the only way that CSPs can react and respond fast enough in the face of this flood of data. What follows too from AI, is the ability to reduce costs that can be passed onto customers. In the future, our environments, clothes, or even contact lenses will be the gateway to a new reality. As the world looks forward to 5G becoming an everyday reality, now is the time for you to think about how 5G will impact your customer experience (CX) strategy. Where the power of this technology takes center stage is in the contact center. 5G and analytics will be crucial for providing the performance and intelligence needed for these technologies to work anytime. Citizens will expect real-time, context-based content from IoT devices. While it’s useful to look at 5G from a CX perspective, the benefits of 5G will obviously extend far beyond your citizen’s experience. With each trend above, we see a transition from the network as being an infrastructure through which data flows to the network becoming a facilitator for insight and proactive service.