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Sales and marketing teams use machine learning and data science to create and adapt campaigns faster than ever before, and apply predictive analytics to answer questions previously based on a hunch.
Our ListenLogic platform ingests customer-interaction data (calls, emails, chats, survey, social media) and uses advanced natural language processing, sentiment detection, and machine learning classifiers to turn unstructured data into valuable and insightful analytics used to prevent customer churn, improve customer satisfaction and contact center efficiency, and increase the effectiveness of sales.
An additional major pain point is around legacy vendors who own the interaction data clients need to access for customer experience analytics.